SuperBox Refund and Returns Policy

At superbox.ph, we want you to love your SuperBox S6 Pro, S6 Max, or S6 Ultra. Our SuperBox refund policy ensures easy returns for USA and Canada customers. If you’re not satisfied, follow this guide to return or exchange your device within 30 days. Contact us via email, WhatsApp, or our 24/7 website chat for help.

Return Eligibility

Our SuperBox refund policy lasts 30 days from purchase. Returns after 30 days are not eligible for a full refund or exchange. To qualify, your SuperBox must be:

  • Unused and in original condition.
  • In its original packaging with all accessories.
  • Accompanied by a receipt or proof of purchase.

Do not return items to the manufacturer. Contact us first to start the process.

Non-Returnable Items

Some items cannot be returned under our SuperBox refund policy:

  • Digital downloads or software licenses.
  • Gift cards or promotional codes.
  • Opened accessories (e.g., remotes, cables).

Refunds

Once we receive and inspect your return, we’ll email you to confirm receipt and notify you if your refund is approved or rejected. If approved, your refund will be processed to your original payment method (e.g., credit card) within 7-14 business days.

Late or Missing Refunds

If your refund is delayed:

  • Check your bank account for the credit.
  • Contact your credit card company for processing times.
  • Reach out to your bank for refund status.

Still no refund? Contact us via email, WhatsApp, or our 24/7 website chat.

Sale Items

Only regular-priced SuperBox devices can be refunded. Sale or discounted items are not eligible for refunds but may be exchanged if defective.

Exchanges

We replace defective or damaged SuperBox devices (e.g., S6 Pro, S6 Max, S6 Ultra) with the same model. Email us at [email protected] or use our 24/7 website chat to request an exchange. Ship the item to: Russell Wang, 7002 NE 79th Court, Portland, OR 97218, USA. For inquiries, call +85296314090.

Shipping Returns

To return your SuperBox, email us at [email protected] for approval. Ship the item to: Russell Wang, 7002 NE 79th Court, Portland, OR 97218, USA. You cover return shipping costs, which are non-refundable. If approved, return shipping costs may be deducted from your refund.

Shipping times vary based on your location (e.g., USA, Canada). For expensive items, use a trackable shipping service or insurance. We’re not responsible for lost returns.

Gift Returns

For gift purchases shipped directly to you, you’ll receive a gift credit for the return value, mailed as a gift certificate upon receipt. If the gift wasn’t marked as such, we’ll refund the original purchaser.

Need Help?

Questions about our SuperBox refund policy? Contact us via email, WhatsApp, or our 24/7 website chat. We’re here to resolve any issues with your SuperBox device!