SuperBox Privacy Policy

At superbox.ph, we value your privacy. This SuperBox privacy policy explains how we collect, use, share, and protect your data when you shop for SuperBox S6 Pro, S6 Max, or S6 Ultra in the USA or Canada. We follow privacy laws like GDPR and CCPA. Contact us via email, WhatsApp, or our 24/7 website chat with questions.

Who We Are

Our website is https://superbox.ph, operated by SuperBox, offering Android TV boxes for streaming. We process orders from Hong Kong and Portland, OR, serving USA and Canada customers.

What Data We Collect

Under our SuperBox privacy policy, we collect:

Purchase Data: Name, email, phone, shipping/billing address from WooCommerce orders or contact forms.
Comments: Name, email, IP address, and browser user agent when you comment on our blog, to detect spam.
Chat Data: Name, email, and messages via our 24/7 chat (powered by Chatwoot).
Analytics: Anonymized data (e.g., page views, clicks) via Google Analytics to improve our site.

Cookies

We use cookies to make your experience better:

Comment Cookies: Save your name and email for one year if you comment, for convenience.
Login Cookies: Store login info for two days (or two weeks with “Remember Me”) and screen preferences for one year.
Temporary Cookies: Check if your browser accepts cookies, deleted when you close your browser.
Analytics Cookies: Track site usage anonymously via Google Analytics.

Embedded Content

Our site may include embedded content, like YouTube videos. These third-party sites may collect data, use cookies, or track interactions. See their privacy policies, such as YouTube’s privacy policy.

Who We Share Data With

We share data only when needed:

Payment Processors: PayMongo, Wise, and potentially Payoneer or PayPal for secure payments. See their privacy policies: PayMongo, Wise, Payoneer, PayPal.
Chat Provider: Chatwoot for 24/7 support (Chatwoot’s privacy policy).
Analytics: Google Analytics for anonymized data.
Spam Detection: Akismet for comment spam checks (Automattic’s privacy policy).

If you request a password reset, your IP address may be included in the reset email.

How Long We Keep Data

Under our SuperBox privacy policy, we keep:

Comments: Forever, to auto-approve follow-up comments.
User Profiles: Forever for registered users, editable by you.
Purchase Data: 7 years for legal and accounting needs.
Chat Data: 1 year, unless needed for support.

Your Data Rights

You can:

Request an Exported File: Get a file of your data, like comments or purchase info.
Request Data Deletion: Ask us to erase your data, except for legal or security needs.
Edit Profile: View or edit your user profile (if registered), except your username.

Email us at [email protected] to use these rights.

Where Your Data Goes

Data may go to:

USA/Philippines Servers: For site hosting and chat support.
Third Parties: PayMongo, Wise, Payoneer, PayPal, Chatwoot, Google Analytics, Akismet, as listed above.

Contact Us

Questions about our SuperBox privacy policy? Contact us via email, WhatsApp, or our 24/7 website chat. We’re here to help!